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Return / Cancellation

Return Policy
Soham Crystal World wants its customers to have a hassle free Online shopping experience. Our comprehensive return policy is as follows:

If you have received a damaged shipment, defective product or the product does not match the specifications of the product you have ordered, then Soham Crystal World would replace the products at no extra cost.

Order Cancellations are only accepted before the shipping of the Product.

Conditions for Return

Process to Register a Replacement
The customer needs to email at Soham Crystal World within 48 hours of delivery to register about the replacement and the reason for the same. The replacement process would be completed within 15 working days.

Please do not accept delivery of any item where outer packaging is damaged or tampered with in any manner.

Refunds
All refunds would be processed to the customer's credit card / debit card / net banking / Cheque / cash accounts (as per channel the customer had made the payment) within a maximum of 15 working days from the date we receive the product(s) in our Warehouse.


 

 
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