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  1. Estimated time of delivery
    Soham Crystal World will ship the product within 5-7 working days of receiving the order online. The product is delivered within 5-12 working days, depending on location of product delivery. On Sundays & Public Holidays no dispatches are made.

  2. Delivery Charges
    Soham Crystal World provides free delivery across India on order valued above Rs.500 and above. For order value below Rs.500, additional charge of Rs.60 will be added to bill as shipping & handing charges.

  3. Delivery though third party courier partners
    Soham Crystal World ships its product through registered third party courier companies. If a particular area is not serviced through the courier company, we can ship the product through Speed Post via India Post.

  4. Are there any hidden costs
    Zero hidden charges when you make a purchase on www.sohamcrystal.com. The prices listed are final and all-inclusive. Price mentioned against particular product is exactly what you pay.

  5. Track my order
    You will receive confirmation email with tracking number once your order is shipped. Log on to my account section of www.sohamcrystal.com.
    Sometimes items in your order may fall out of stock while we are processing your order. In this event, you will receive an email notifying you of a delay. If you have other items in your order, they will be shipped as scheduled. We will continue trying to fulfill your order as quickly as possible. If the order is still out of stock 10 days after the first email is sent, you will be asked to approve a 7 Day Order Extension. If you do not approve the extension, this part of your order will be canceled within 24 hours. Remember, you can cancel your order at any time.

    If your order cannot be fulfilled you will be given a full refund. If we are unable to supply a product, alternative goods will not be substituted without your permission.

    In the unlikely event that your product is lost or damaged in transit please contact us in writing or by email.

    If you have any queries regarding the location of your order, please mail us at sales@sohamcrystal.com.





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